Return & Exchange Policy
Last revised: September 2026
This Return & Exchange Policy applies to all goods purchased from Western Switches & Controls (“WSC,” “we,” or “us”) and is incorporated into our Terms & Conditions. Please read it before requesting a return. If you have questions, contact your WSC sales representative or reach us using the information at the bottom of this page.
All returns and exchanges are subject to prior authorization and approval by a WSC branch manager. Please do not ship or bring material back without first obtaining a return authorization from your WSC contact.
1. Return Window
Stocked products purchased from WSC on an account may be returned or exchanged at either WSC location within sixty (60) days of the invoice date, subject to the conditions below.
2. Product Condition
To be eligible for return or exchange, products must be:
- Unused, uninstalled, and undamaged
- In the original, undamaged manufacturer’s packaging, with all packing inserts, instruction booklets, accessories, and blank warranty cards included
- In resalable condition
- Accompanied by the original WSC invoice or invoice number
Products that do not meet these conditions may be refused or accepted at a reduced credit at WSC’s discretion.
3. Restocking Fees and Freight
Returns may be denied or may be subject to a restocking fee and other charges as determined by WSC based on the product, quantity, and condition. Original shipping and handling charges are non-refundable.
If the return is the result of a WSC error, WSC will arrange or reimburse return freight. Otherwise, the customer is responsible for the cost and risk of returning material to WSC.
4. Non-Returnable Items
The following are not eligible for return or exchange, and all sales are final:
- Cut wire and cable
- Made-to-order, custom, configured, or modified products
- Special-order items procured specifically for the customer
- Clearance, closeout, or specially priced items
- Software, licenses, and consumables once opened
5. Non-Stock Items
Returns of non-stock products are subject to the manufacturer’s return policy, including the manufacturer’s freight, handling, and restocking charges. WSC will request authorization from the manufacturer on the customer’s behalf, but credit is not guaranteed and will be issued only in the amount and manner the manufacturer allows.
6. Damaged or Defective Products
Products that are damaged or defective on arrival must be reported to WSC within five (5) business days of receipt. Damaged or defective material is handled under the manufacturer’s warranty and defective-return policy, as described in Section 5 of our Terms & Conditions. WSC will assist in processing the claim with the manufacturer; replacement or credit is at the manufacturer’s discretion.
Visible freight damage should be noted on the carrier’s delivery receipt at the time of delivery.
7. Credit
Approved returns are credited to the customer’s WSC account at the price shown on the original invoice, less any applicable restocking fee and charges. Credits are processed after the material has been received and inspected at a WSC location, normally within five (5) business days. Credits are applied to the account and are not issued as cash refunds.
8. Will Call Returns
Goods placed in Will Call and not picked up within fourteen (14) days are returned to inventory and credited to the customer’s account, as provided in the Will Call section of our Terms & Conditions. Made-to-order, special-order, and cut-to-length items left in Will Call are not eligible for credit.
Contact Us
To request a return authorization, contact your WSC sales representative or either location:
Brea – Corporate Office
590 W Lambert Road, Brea, CA 92821
Phone 714-482-4100 | Toll Free 1-800-454-8144
Phoenix
3638 E. Southern Ave., Unit 6, Phoenix, AZ 85040
Phone 602-243-3888 | Toll Free 1-888-382-3888
Email wscsa@westernswitches.com
Copyright © 2026 Western Switches & Controls. Revised September 2026.